Shipping and Delivery Policy

We aim to provide fast, reliable, and discreet delivery on all orders. This Shipping and Delivery Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms outlined below.

Order Processing Time

  • All orders are processed within 24–48 hours (Monday to Friday)
  • Orders placed on weekends or public holidays are processed the next working day
  • You will receive a confirmation email once your order has been dispatched

UK Shipping Times

We offer fast delivery across the United Kingdom:

  • Standard UK Delivery: 2–4 working days
  • Express UK Delivery (if available): 1–2 working days
  • Remote areas may take slightly longer depending on courier services

Please note that delivery times are estimates and may vary due to courier delays or peak periods.

Discreet Packaging

All orders are shipped in plain, discreet packaging with no external branding or product details visible. This ensures privacy and security for all customers.

Shipping Costs

Shipping fees are calculated at checkout and may vary depending on:

  • Delivery location
  • Order size
  • Selected shipping method

Free shipping may be offered on qualifying orders during promotions.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (if provided). You can use this to monitor your delivery status in real time.

Delivery Issues

If your order is delayed or missing, please contact our support team. We will work with the courier service to resolve the issue as quickly as possible.

Common issues include:

  • Incorrect delivery address provided
  • Courier delays
  • Failed delivery attempts

Incorrect Address

It is the customer’s responsibility to provide the correct shipping address at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Age Verification

All orders are subject to age verification (18+). Deliveries may require valid ID upon receipt depending on courier requirements.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged:

  • Contact us within 48 hours of expected delivery
  • Provide your order number and evidence (if applicable)
  • We will investigate with the courier and offer a suitable resolution

International Shipping

At this time, we primarily ship within the United Kingdom. International shipping may be limited or unavailable depending on product restrictions and legal compliance.

Contact Us

If you have any questions about shipping or delivery, please contact our support team via the website contact form or email.