Refund and Returns Policy

 

We aim to ensure every customer is satisfied with their purchase. If you are not fully happy with your order, please review our refund and returns policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

Eligibility for Returns

Due to the nature of vape products and hygiene regulations, we can only accept returns under the following conditions:

  • The item is unused, unopened, and in original packaging
  • The return request is made within 14 days of delivery
  • The product is not damaged or tampered with
  • Proof of purchase is provided

For health and safety reasons, opened or used vape products cannot be returned.

Non-Returnable Items

We do not accept returns for:

  • Opened disposable vapes
  • Used vape cartridges or pods
  • E-liquid or consumable products once opened
  • Clearance or discounted items (unless faulty)
  • Products without original packaging

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with:

  • Order number
  • Description of the issue
  • Clear photos or video evidence

Once reviewed, we will offer either:

  • A replacement item
  • A refund
  • Store credit (if applicable)

Refund Process

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact our support team.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty
  • Original shipping fees are non-refundable
  • We recommend using a tracked shipping service for returns

Order Cancellations

Orders can only be cancelled if they have not yet been processed or dispatched. Once an order has been shipped, it cannot be cancelled.

Age Restriction

All products are strictly for adults aged 18 and over. We reserve the right to cancel any order that does not meet legal age requirements.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team through the website contact form or email.